We follow the same five stages for every pet, every time — so nothing gets missed and everyone involved knows exactly what happens next.
The journey starts with the essentials: pet details, pickup and destination locations, timing, and contact information. You get a confirmation with a booking reference right away.
Before anything is scheduled, we check vaccination records, health certificates, crate suitability, and identification, so there's nothing left to catch us by surprise on pickup day.
We confirm whether the trip is by air or by ground, coordinate the arrangements, and share an estimated timeframe so you know roughly when to expect updates.
While your pet is in transit, every milestone — pickup, transfers, stops along the route — is logged, so the tracking page always reflects where things actually stand.
Once your pet reaches its destination and delivery is complete, the booking status is updated to Delivered — closing the loop on the journey.
