The plain-language basics of how Pacific Petcare Airways handles bookings, your information, and refunds. This is a general summary for a demo site, not a substitute for a signed service agreement.
Terms & Conditions
By booking a shipment through Pacific Petcare Airways, you agree to provide accurate information about your pet, including breed, size, age, and any medical or behavioral needs relevant to safe handling. Pacific Petcare Airways coordinates transport on your behalf and reserves the right to decline or delay a booking if health documentation, crate requirements, or destination details are incomplete. Tracking numbers are issued once a booking is confirmed and are non-transferable.
Privacy Policy
We collect only what's needed to run a shipment: your pet's details, pickup and destination locations, and the receiver's contact information. This information is used internally to coordinate transport and is never sold to third parties. On the public tracking page, only city-level location and status stage are shown — exact addresses, phone numbers, and email addresses are never displayed publicly.
Refund Policy
Bookings cancelled before pickup are eligible for a full refund. Once a pet has been picked up and transport is underway, refunds are evaluated case by case — for example, if a delay is caused by Pacific Petcare Airways rather than by incomplete travel requirements or circumstances outside our control (weather, carrier restrictions, etc.). Refund requests should include the tracking number and a brief description of the issue.
Transport Agreement
Each booking includes an agreement covering crate requirements, health and vaccination documentation, liability during transit, and the handoff process at delivery. The receiver (or an authorized adult) must be present to accept delivery and confirm the pet's condition. A copy of the agreement is provided at booking confirmation.
Frequently Asked Questions
How do I get a tracking number?
A tracking number is issued automatically once your booking is confirmed. It's shared with you and the receiver by our team.
What if my tracking page shows "not found"?
Double-check the tracking number for typos. If it still doesn't show up, contact support with your pet's name and booking date.
Can I change the destination after booking?
Changes are possible before pickup in most cases. Reach out as early as possible so we can adjust the route and requirements.
What documents does my pet need?
At minimum: proof of vaccination and a general health certificate. Some routes require additional documentation, which we'll confirm during requirements review.
